•  All transactions and purchases made on the site are final sale. Due to the nature of our products, The 1 Collection DOES NOT issue refunds. All sales are final.

  • If you received the wrong product, missing any products or have concerns please contact our customer service within 48 hours after receiving the product(s). We're happy to resolve the issue. Please leave the product alone. Do not unravel, wet, play with, install or alter the product in any kind of way. 
  • Once an order is placed and processed, we WILL NOT cancel, adjust or apply any discounts to it. Please double check your order before checking out.

All orders are non-refundable / non-exchangeable. 

The 1 Collection is not responsible for the product(s) that the customer purchases incorrectly.  It is the customer’s responsibility to ensure that they are purchasing the correct product before proceeding to pay. The 1 Collection will not refund these orders whatsoever. 


Standard Shipping

3-5 Business Days Processing ( Sales May be Longer)

3-7 Business Days for Shipping (Sales May be longer)

 Express Shipping (WHEN AVAILABLE)

24-48 hour Processing

3-5 Business Days For Shipping If No Delays

Shipping Delays

  • For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays.
  • We ARE NOT responsible for late shipments due to inclement weather, holidays, sales, natural disasters, or carrier delays. Processing times are normally longer during sales. Please keep in mind holidays do not count as a business day. Please keep in mind when calculating shipping times, We entrust our shipping carriers to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

  •  Signature Confirmation May Be required on some orders.
  • Customers are responsible for tracking their package once we ship it. Any return packages customers must repay for shipping to get the package reshipped.
  • Orders ordered online cannot be picked up in stores unless the pick- up option is checked.

Domestic Shipping

We ARE NOT responsible for any lost, stolen or misplaced packages.

Once you receive your tracking confirmation, please contact the shipping company directly in regards to your shipment status.

Please choose signature and insurance to fully protect your package in the event it gets lost or stolen. If not selected and your package gets lost you take the risk of losing your product.  

All orders are subject to fraud risk analysis.

To prevent credit card fraud, Some orders require ID verification BEFORE the order is shipped. We may request additional information if your billing, banking or credit card information does not match with the information you have on file with the credit card processor. Also, If you are a first time customer we will contact you to verify if you are the card holder. If your information is not verified within 48 hours we will refund you minus  3% cancellation fee. In order to avoid any delays in shipping please provide matching shipping & billing addresses.

By purchasing you are agreeing to the following terms and conditions:  You have read the product description and understand the product that you are receiving. You understand and agree to our refund policy.  You understand that once an order is submitted, changes or cancellations can not be made (including item changes, shipping address changes, etc). 

Payment methods